T-Mobile

Designing and developing the user interface for T-Mobile’s North America Customer Care was an innovative endeavor focused on enhancing the customer experience. Our team conducted thorough research and created new products that streamlined and optimized customer care processes. We delivered high-fidelity wireframes, mock-ups, and rapid prototypes, contributing new patterns to the design system to ensure consistency and scalability. Vividecho collaborated closely with research teams to perform user experience interviews and usability testing, gaining valuable insights to refine the designs. Additionally, we transformed customer care experts’ ideas into practical, functional specifications, bridging the gap between vision and implementation for both design and development.